Resolving conflicts whether in office, in friends community or at home is a challenge. The situation sometimes get worst when nobody shows the flexibility on his/her stance. The below tips might help when you have been assigned (Or you assign it to yourself) to resolve the conflict.
1- Be fair regardless of your relation with different parties. Sometimes your closed one can be wrong. Hence make up your mind to be transparent and fair throughout. Judge people fairly.
2- Empathetic Listening is very important. Listen to all parties carefully. Put yourself in their shoes to understand their stance.
3- Carefully analyze the statements from each party. List down the pros and cons of the stance from each party. Sometimes both parties are right and sometimes both are wrong. In your analysis you need to find the option which gives maximum benefit to everyone. Article written by Junaid.Tahir
4- If the conflict is between two persons, consider a solution which neither party-A has proposed, neither B. Propose third solution which suits both persons. Consider Win-Win scenario where everyone gains something at the cost of compromise.
5- If you want to give advice to a party (which you think is wrong), give it privately. Don’t do counseling when both are present. This will offend one party and may strain the relations further. Article written by Junaid.Tahir
6- Sometimes youngsters are right and old ones are wrong. If the issue is not too serious, request youngsters to be flexible. It always pay off. Remember that we have learnt so much from our seniors (bosses, team leads, parents and other senior family members). So this is the time to pay back to make them feel proud about their teachings and to develop trust in relations. Developing emotional intelligence is another approach to study people and understand them in depth.
As per Wikipedia “Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups” Learn this technique to improve your mental powers. Google it.